American Custom Dollhouses™ Pledge

American Custom Dollhouses Company pledges our best effort to achieve your satisfaction with our products and services. Properly cared for, our individually handcrafted products should provide long lasting quality. If you have a concern, please contact us and describe it so that we may determine how it may be addressed.

American Custom Dollhouses Company may require photographs and/or physical evidence for evaluation, and, if indicated, physical recovery, of any product claimed to be defective prior to efforts at correction. Returned products must be shipped to us prepaid, unless a return authorization is provided.

American Custom Dollhouses Company specifically disclaims liability for personal injury, and/or loss, and/or damages to products, due to any causes beyond our fault and/or control, including, but not limited to, accident, misuse, neglect, abuse, normal wear, vandalism, crime, war, improper supervision of users, and/or improper customer handling, assembly, repairs, alterations, and/or maintenance, and/or exposure to harmful materials, fire, weather, wind, water, lightening, hurricane, tornado, storm, hail, earth movement, earthquake, falling objects, and/or, any acts of God.

American Custom Dollhouses Company products are individually created works of art, not toys. They are recommended for persons ages eight and up that also possess appropriate developmental levels . Small parts may pose choking hazards. Routine inspections, proper maintenance and active responsible adult supervision of minors and other users are the responsibility of the purchaser to ensure hazard free use.

Any implied warranties imposed by law, such as implied warranties of merchantability and/or fitness for purpose, are limited in time to thirty days. American Custom Dollhouses Company shall not be liable for any consequential damages and/or incidental damages for breach of any express, written, oral and/or implied warranty. Some states do not allow exclusion of limitation of incidental or consequential damages, and the above limitation or exclusion may not apply to you.